FAQ

What is slow fashion?

Slow Fashion is the movement of designing, creating, and buying garments for quality and longevity. It encourages slower production schedules, fair wages, lower carbon footprints, and (ideally) zero waste. You can read more about it here.

When will I receive my scarf?

True to our commitment to slow fashion, the majority of our scarves are made to order and take on average 21-28 days to reach you from the time you place the order. At times, we keep limited stock of our most popular designs, so sometimes your scarf may even reach you faster!

For subscribers to The Good Box, scarves are sent out on the 10th of each month, and should be with you within 5 working days.

What is your Returns Policy?

If a product offered by us is not as described, return it to us in an unused condition and we will issue you with a refund. We are committed to fulfilling our obligations under Australian Consumer Law.

I don't love the scarf I received this month in The Good Box - can I swap it?

Absolutely! When you subscribe, you will receive three Golden Tickets a year allowing you to swap out a design you don’t absolutely love with any eligible product we have in stock.

Are the scarves cruelty free and vegan?

Yes! None of our scarves use animal products, byproducts or testing.

Are the scarves sustainable?

Some are! Our signature fabric modal is 100% sustainable, however for some designs we are using poly-blends that can be harmful to the environment when produced en masse. Our goal is to be 100% sustainable by 2020.

What if I have a question you didn't answer?

We would love to hear it - email us via our contact us page